Industry intelligence
AI-surfaced cohort patterns across the regulated-consumer-services sector.
Learn more →Customer journey intelligence
Early warning of conduct and customer-journey risks across UK banking — before they appear in your own data.
Decisions, not dashboards.
Request accessThe intelligence chain
Anecdote → Aggregate → Awareness → Action.
Sonar listens. Reckoner reckons. Pulse senses. Lever moves. Four products, one continuous chain — from raw market signal to the decision that matters.
Four products. One chain.
From market signal to firm decision.
Each product is independently useful. Together they form the complete intelligence chain — industry pattern to daily briefing to live observation to the tailored decision framework.
Daily firm briefing
Voice-of-customer evidence, peer-benchmarked, regulator-readable.
Learn more →Live insight
Almost-real-time observation of journey signal at session granularity.
In developmentDecision framework
Bespoke engagement in three modes: Autonomous, Guided, Customer-led.
Learn more →Intelligence principles
Evidence, not impression.
01
Verbatim customer voice — always.
Customer quotes are never paraphrased, trimmed for tone, or
reframed. What the reader sees is what the customer wrote,
labelled with source and date. No synthesised voices, ever.
02
Signal separation, by design.
Reckoner and Sonar use public market data — no customer PII
collected, no private data exchanged. Pulse runs inside your
environment on your telemetry only. Signals never cross.
03
Anchored to sector precedent.
Every Sonar and Reckoner finding is anchored to the CJI Chronicle
— a public ledger of real sector failures researched in depth.
Patterns that rhyme with precedent surface faster, with receipts.
Sector coverage
Starting with banking.
Each sector receives its own public-signal stack, journey taxonomy, and chronicled failure ledger. CJI prioritises regulated consumer-service industries where journey outcomes carry high stakes for customers and firms alike.
Live today
- UK retail banking
Next
- Insurance
- Pensions
Under evaluation
- Utilities
- Telecoms
- Healthcare
Access
Alpha cohort forming.
CJI is currently working with an invitation-only cohort of insight and product leaders at UK banks. Alpha partners shape the product directly — the briefing, the evidence standards, the decision frameworks.
Request access