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v8.20.1
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2026-03-28 14:02 UTC
BASELINE ESTABLISHING
LIVE
NatWest64.0-Lloyds68.5-HSBC-Monzo83.0-Revolut84.0-Barclays88.8-NatWest64.0-Lloyds68.5-HSBC-Monzo83.0-Revolut84.0-Barclays88.8-
Login & Auth
15
REGRESSION
Payments
74
REGRESSION
Onboarding
PERFORMING WELL
Loans — Step 3
8
REGRESSION
Servicing
82
REGRESSION
4
Needs Attention
REGRESSION journeys
0
Watch
WATCH journeys
1
Performing Well
across all sources
88.8
Barclays Sentiment
brand competitor
Safe defaults applied:
#1 Servicing REGRESSION
SIGNAL ANALYSIS — INFERENCE PENDING
VERDICT
App is slow to load on first start up, and when moving through the app. Constant upselling for credit cards and loans wi…
v8.20.1 — no baseline
P1: 41 P2: 58
CUSTOMER VOICE
errorcrashfixfailissuegreatamazingsimple
Market signal analysis — public app store data - 4.29 avg rating
#2 Login & Auth REGRESSION
SIGNAL ANALYSIS — INFERENCE PENDING
VERDICT
Update takes piss, barely works, have to remember a 10 digit password
v10.122.1 — no baseline
P1: 9 P2: 9
CUSTOMER VOICE
errorcrashfixissueproblemeasygreatfast
Market signal analysis — public app store data - 1.62 avg rating
#3 Payments REGRESSION
SIGNAL ANALYSIS — INFERENCE PENDING
VERDICT
Not sure why the process to pay credit card from another bank has changed to mean I have log in to another digital banki…
v8.20.1 — no baseline
P1: 5 P2: 5
CUSTOMER VOICE
failissueawfulpendinglove
Market signal analysis — public app store data - 3.95 avg rating
#4 Loans — Step 3 REGRESSION
SIGNAL ANALYSIS — INFERENCE PENDING
VERDICT
I've been experiencing an issue with the credit score section ever since I took out a loan with Lloyds. It hasn't been w…
v10.122.1 — no baseline
P1: 5 P2: 0
CUSTOMER VOICE
errorfixissueproblemterrible
Market signal analysis — public app store data - 1.33 avg rating
#5 Onboarding PERFORMING WELL
SIGNAL ANALYSIS — INFERENCE PENDING
VERDICT
Baseline establishing — check back tomorrow
v— — no baseline
P1: 0 P2: 0
Market signal analysis — public app store data - 0.00 avg rating
CHRONICLE — Failure Library
CHR-001 TSB Bank April 2018
Core Banking Migration Failure
£48.65M fine - 225,492 complaints - 1.9M locked out - 8 months disruption
CHR-002 Lloyds Banking Group March 2025 CAP 0.6 — PARTIAL
API Defect — Data Exposure
447,936 exposed - 114,182 viewed wrong data - £139K compensation
CHR-003 HSBC UK August 2025 INFERENCE HOLD
App & Online Banking Outage
4,000+ DownDetector reports - ~5hr outage - ERR03 pattern
Signal Sources
DownDetector0.95
App Store0.90
Google Play0.90
Financial Times0.90
City A.M.0.90
Reddit0.85
Trustpilot0.80
Facebook0.75
YouTube0.75
Twitter/X0.60
Ask Sonar
Sonar is ready. Ask about any competitor journey, signal pattern, or CHRONICLE match.
What is Barclays login score? Any active P0 signals? CHRONICLE match for Lloyds? Which journey is regressing?